RETURNS POLICY

We want you to love the items you purchase from Decogear.com. If you are not satisfied with your purchase for any reason, you may return items for a full refund within 45 days, subject to the conditions below.

 

  • Returned merchandise must be in original condition and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals, etc.), in the original manufacturer box and packaging with UPC, barcode, and serial number intact.
  • Incomplete returns will receive a reduced credit, reflecting any missing peripherals.
  • The product serial number must match the serial number in our database. Decogear.com maintains serial number tracking.
  • We require that all approved returns of computers, tablets, and similar devices have the password removed or restored to the system default.
  • Return merchandise must be double-boxed with no writing on the manufacturer's box. Your Return Authorization number should be prominently displayed on the outside of the shipping box.
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    You must contact our customer service department to arrange a return.

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