Refund policy

We want you to love the items you purchase from Decogear.com. If you are not satisfied with your purchase for any reason, you may return items for a full refund within 45 days, subject to the conditions below.

PLEASE NOTE: Return labels will only be provided if the item arrives damaged or is not working.

To start a return, you can contact us at customerservice@decogear.com. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returned merchandise must be in original condition and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals, etc.), in the original manufacturer box and packaging with UPC, barcode, and serial number intact.

• Incomplete returns will receive a reduced credit, reflecting any missing peripherals.
• The product serial number must match the serial number in our database. Decogear.com maintains serial number tracking.
• Returned merchandise must be double-boxed with no writing on the manufacturer's box. Your Return Authorization number should be prominently displayed on the outside of the shipping box.